Wednesday, August 8, 2012

A customer non-service rant

Dear Sephora,

When I placed an order on July 26th, I knew the Urban Decay shadow pencils were a long shot, but the website let me load them into my cart and check out.  I then waited patiently while you verified that the money was available on my credit card, and waited a week to for my order to ship. 

Imagine my surprise to find out when I contacted you that my order had been cancelled because the UD pencils were out of stock.  No one from customer service e-mailed me or called me, even though I provided both an e-mail address and a telephone number, nor was the order simply shipped without the missing item and my card charged a reduced number.  Instead, you waited until I filled out a form on your website, then cancelled my entire order.  You cost me the 8% cash back special Ebates was having the week I ordered, and you cost yourself my business for the foreseeable future. 

Frankly, I'll go back to Walgreens, because at least there they act as if they want my business.

Irritatedly yours,


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